Media Buyer Alerts

Terms of Service

Last updated: July 27, 2026

1. Acceptance

By creating an account or subscribing to Media Buyer Alerts (“Service,” operated by Hit Factory Apps Inc.), you agree to these Terms of Service and to our Privacy Policy and SMS Terms. If you don't agree, don't use the Service.

2. What the Service does

Media Buyer Alerts monitors the public status feeds published by the ad and ecommerce platforms media buyers depend on. When those feeds indicate a major or critical outage, we send an SMS alert to subscribers whose plan covers the affected platform. Alerts are paraphrased — we never republish source text verbatim.

The Service is best-effort. We do not guarantee that every outage affecting you will be detected, that alerts will arrive at any particular time, or that they will arrive at all. SMS delivery depends on third-party carriers we do not control.

3. Eligibility

You must be at least 18 years old, have authority to bind any business you sign up on behalf of, and have a valid US or Canadian mobile phone number capable of receiving SMS.

4. Account security

Keep your password and phone confidential. You are responsible for activity under your account. Notify us immediately at support@mediabuyeralerts.com if you suspect unauthorized access.

5. Plans, billing, and renewal

  • We offer monthly recurring subscriptions priced in USD ($5 and $10 monthly tiers; the pricing page lists what each one covers). Prices may change with at least 30 days' notice; existing subscribers keep their current price for the next renewal period.
  • Billing is handled by Stripe. We do not see or store your card details.
  • Subscriptions renew automatically each month. Cancel any time via the Manage Billing page; cancellation takes effect at the end of your current paid period.
  • We do not offer refunds for missed alerts or for partial months after cancellation. If you believe you were billed in error, email support and we'll investigate.
  • If a payment fails, we'll retry per Stripe's Smart Retries policy (typically 3–4 attempts over ~7 days). If all retries fail, your subscription is suspended and alerts pause until you update your payment method.

6. SMS program

Program name: Media Buyer Alerts, operated by Hit Factory Apps Inc.

What we text you: real-time ad platform outage and delivery alerts (which platforms are covered depends on your plan), scheduled-maintenance heads-up notices, and account and billing notices relating to your subscription. We do not send marketing or promotional texts.

Message frequency varies. We only text when an actual incident occurs, so volume depends on how often the platforms we monitor report problems. A single multi-hour incident typically produces 3–6 messages as it progresses from investigating to resolved.

Message and data rates may apply.Your subscription includes unlimited alerts — we don't charge per message — but your wireless carrier may charge you to receive each one.

To stop receiving texts, reply STOPto any message from us. You'll get one confirmation and we'll send nothing further. Reply START to re-enable alerts later.

For help, reply HELP to any message from us, or email support@mediabuyeralerts.com.

Carriers are not liable for delayed or undelivered messages. Full detail — including the exact opt-in wording we capture and the complete keyword list — is in our SMS Terms.

7. Acceptable use

You agree not to:

  • Resell, redistribute, or scrape our alerts.
  • Use the Service in violation of any law.
  • Attempt to access another user's account, the underlying status-page sources directly through us, or our infrastructure beyond the public interfaces we expose.
  • Submit a phone number you don't own and operate.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT EVERY OUTAGE WILL TRIGGER AN ALERT.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HIT FACTORY APPS INC.'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST AD-SPEND CAUSED BY A MISSED ALERT.

10. Termination

You may terminate at any time by canceling via the Manage Billing page. We may suspend or terminate your account for repeated payment failures, violations of these terms, or activity that creates legal risk for us. We'll give you reasonable notice except where doing so would itself be unlawful or unsafe.

11. Governing law

These terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict-of-laws principles. Disputes will be resolved in the courts of British Columbia unless applicable consumer-protection law requires otherwise.

12. Changes

We may update these Terms. The “Last updated” date at the top reflects the current revision. Material changes will be communicated by email or SMS at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance.

13. Contact

Hit Factory Apps Inc.
support@mediabuyeralerts.com